Cross Platform Consulting (Pty) Ltd provides support for Calendar Booking Service, the calendar booking platform operated at calendarbookingservice.com. This page explains how to get help with your account, integrations, and bookings.
Contact support
For platform support, account access, billing questions, or technical issues with Calendar Booking Service, contact us using the details below.
- Company
- Cross Platform Consulting (Pty) Ltd
- support@crossplatform.co.za
- Website
- https://crossplatform.co.za
- Jurisdiction
- Republic of South Africa
- Response time
- We aim to respond to support requests within two business days.
What we can help with
- Creating and managing your booking page, meeting types, and availability.
- Connecting Google Calendar, Microsoft Outlook, Zoom, Microsoft Teams, Stripe, and Yoco.
- Calendar sync, booking confirmations, reminders, and cancellations.
- Subscription billing, Pro trials, and account access.
- Privacy, security, and data processing questions about the platform.
Google Calendar integration support
Calendar Booking Service connects to Google Calendar using OAuth so availability and confirmed bookings can sync with calendars you own. If you need help with the Google Calendar integration, include the following in your support request:
- Your Calendar Booking Service account email and tenant name.
- The connected Google account email shown on your Integrations page.
- A description of the issue, such as connection errors, missing booking events, or availability not updating.
See the Google Calendar integration guide for full setup and removal instructions, and the Privacy Policy for how Google user data is handled.
Zoom integration support
Calendar Booking Service connects to Zoom using OAuth so confirmed video bookings can create scheduled Zoom meetings automatically. If you need help with the Zoom integration, include the following in your support request:
- Your Calendar Booking Service account email and tenant name.
- The connected Zoom account email shown on your Integrations page.
- A description of the issue, such as connection errors, missing join links, meeting time differences, or meetings not being removed after cancellation.
- Whether you have reconnected Zoom after changing scopes in the Zoom Marketplace app.
If Zoom meetings are not being removed after a booking is cancelled, reconnect Zoom from Integrations after adding the meeting:delete:meeting scope to your Zoom app. See the Zoom integration guide for full setup and removal instructions.
Booking customer enquiries
If you booked an appointment through a business using Calendar Booking Service, contact that business directly for changes, cancellations, refunds, or meeting access. Each business operates its own booking page and is responsible for its customer appointments.