Calendar Booking Service
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Terms of Service

Last updated: 3 July 2026

1. Agreement to terms

These Terms of Service ("Terms") govern your access to and use of Calendar Booking Service (the "Service") provided by Cross Platform (Pty) Ltd ("we", "us", or "our"). The Service includes our website at calendarbookingservice.com, tenant subdomains, custom domains configured on Pro plans, and related applications.

By creating an account, accessing, or using the Service, you agree to these Terms and our Privacy Policy. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation. If you do not agree, do not use the Service.

2. The Service

Calendar Booking Service is an online calendar booking platform that enables businesses ("Tenants") to create branded booking pages, manage availability, accept bookings, connect calendars and video conferencing tools, and, on eligible plans, collect payments from their customers.

We provide the platform and infrastructure. Tenants are solely responsible for the services they offer, their pricing, their client relationships, and compliance with laws applicable to their business.

3. Eligibility and accounts

  • You must be at least 18 years old and capable of entering into a binding contract to create a Tenant account.
  • You must provide accurate, current, and complete registration information and keep it updated.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
  • You must notify us promptly of any unauthorised access or security breach.
  • We may suspend or terminate accounts that violate these Terms or pose a security or legal risk.

4. Plans, trials, and billing

The Service offers Free and Pro subscription plans, as described on our pricing page.

  • Free plans are available at no charge subject to feature limitations described on the Service.
  • Pro plans are billed on a recurring subscription basis at the price displayed at signup or checkout (currently $5 per month, plus applicable taxes), unless otherwise stated.
  • When you select Pro during onboarding or registration, a 7-day trial may apply as described on the Service. Unless you cancel before the trial ends, your subscription may convert to a paid plan and your payment method may be charged.
  • Subscription fees are processed by Stripe. By subscribing, you authorise us and Stripe to charge your payment method on a recurring basis until you cancel.
  • Fees are non-refundable except where required by law or explicitly stated otherwise.
  • We may change pricing or plan features with reasonable notice. Price changes apply to subsequent billing periods.

You can manage or cancel your subscription through the billing section of your account. Cancellation stops future charges but does not entitle you to a refund for the current billing period unless required by law.

5. Tenant responsibilities

If you use the Service as a Tenant, you agree that:

  • You are the provider of record for the services you sell to your customers through your booking page.
  • You are responsible for the accuracy of your listings, availability, pricing, policies, and communications with your customers.
  • You will comply with all applicable laws, including consumer protection, privacy, tax, and professional regulations relevant to your business.
  • You will obtain any required consents from your customers and provide your own terms and privacy notice where appropriate.
  • You will not use the Service to offer illegal, misleading, harmful, or prohibited services.
  • You are responsible for handling refunds, cancellations, and disputes with your customers, except where Stripe or platform tooling explicitly handles a workflow on your behalf.

6. Customer bookings and payments

End customers who book through a Tenant's page enter into a relationship with that Tenant. Cross Platform (Pty) Ltd is not a party to those transactions except as a platform provider.

On Pro plans, Tenants may connect a Stripe account to accept payments. Payments between a Tenant and their customer are processed by Stripe under the Tenant's connected account. We are not the merchant of record for those booking payments and do not guarantee Tenant fulfilment of services.

Stripe's terms and privacy policy apply to payment processing. Tenants must complete Stripe onboarding and maintain an account in good standing to receive payouts.

7. Acceptable use

You may not use the Service to:

  • Violate any law, regulation, or third-party rights.
  • Upload malware, attempt unauthorised access, probe or scan systems, or interfere with the Service.
  • Send spam, phishing messages, or unsolicited communications through the platform.
  • Harass, abuse, defame, or discriminate against others.
  • Reverse engineer, copy, resell, or sublicense the Service except as expressly permitted.
  • Use the Service in a manner that could damage, disable, or impair our infrastructure or other users.
  • Misrepresent your identity, affiliation, or the nature of services offered.

We may investigate violations and remove content, suspend features, or terminate access without prior notice where necessary to protect the Service or comply with law.

8. Third-party integrations

The Service may connect to third-party products such as Google Calendar, Microsoft Outlook, Zoom, Microsoft Teams, and Stripe. Your use of those services is subject to their respective terms and policies.

We do not control and are not responsible for third-party services, their availability, or changes they make. Integrations may be modified or discontinued at any time.

9. Custom domains and branding

Pro plans may allow you to use a custom domain for your booking page. You are responsible for configuring DNS correctly, maintaining domain registration, and ensuring your use of the domain does not infringe third-party rights.

We may verify domain ownership and remove or disable custom domain routing if these Terms are violated or if required for security or operational reasons.

10. Intellectual property

The Service, including software, design, logos, and documentation, is owned by Cross Platform (Pty) Ltd or its licensors and is protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, no rights are transferred to you.

You retain ownership of content you submit to the Service. You grant us a non-exclusive, worldwide licence to host, store, reproduce, and display your content as necessary to operate and improve the Service.

You must not use our trademarks or branding except as permitted within the Service or with our prior written consent.

11. Confidentiality and data

Our Privacy Policy describes how we handle personal information. You are responsible for configuring the Service appropriately for your business and for safeguarding data you export or access through your account.

We implement safeguards designed to isolate Tenant data, but you are responsible for backing up information important to your business.

12. Service availability and changes

We strive to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. Maintenance, updates, and events beyond our reasonable control may cause downtime.

We may modify, suspend, or discontinue any part of the Service at any time. Where practicable, we will provide reasonable notice of material changes that adversely affect paid subscribers.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will meet your requirements, that booking or payment workflows will produce specific business results, or that integrations with third-party services will remain available.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CROSS PLATFORM (PTY) LTD AND ITS DIRECTORS, EMPLOYEES, AFFILIATES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD 100).

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

15. Indemnification

You agree to indemnify and hold harmless Cross Platform (Pty) Ltd and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your use of the Service, your content, your offerings to customers, your violation of these Terms, or your violation of any law or third-party rights.

16. Term and termination

These Terms remain in effect while you use the Service. You may stop using the Service at any time and may cancel a paid subscription through your account settings.

We may suspend or terminate your access immediately if you materially breach these Terms, fail to pay fees when due, create legal or security risk, or if we discontinue the Service.

Upon termination, your right to access the Service ends. Provisions that by their nature should survive, including payment obligations, intellectual property, disclaimers, limitation of liability, and indemnification, will survive termination.

17. Governing law and disputes

These Terms are governed by the laws of the Republic of South Africa, without regard to conflict of law principles.

Before initiating formal proceedings, you agree to contact us at support@crossplatform.co.za to attempt to resolve the dispute informally.

Subject to applicable law, the courts of South Africa shall have exclusive jurisdiction over disputes arising from these Terms, except where mandatory consumer protection laws in your country require otherwise.

18. General

  • These Terms, together with the Privacy Policy and any order or plan description incorporated by reference, constitute the entire agreement between you and us regarding the Service.
  • If any provision is found unenforceable, the remaining provisions remain in effect.
  • Our failure to enforce a provision is not a waiver of our right to do so later.
  • You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

19. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will post the updated Terms on this page and update the "Last updated" date. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

20. Contact

Questions about these Terms may be sent to: